In the rapidly evolving landscape of technology, AI virtual assistants have marked their territory as a cornerstoneof innovation. Tracing their roots back to the conventional chatbots of the past, these assistants have come a long way. Yet, the journey wasn’t devoid of challenges. The early versions of these AI companions were shackled by their limited abilities, struggling to step beyond the confines of their initial programming. This shortcoming was especially evident in areas like customer service and e-commerce, where the chatbots often faltered in handling complex queries, leading to user dissatisfaction.